Questions about a pass, help with setup or a problem with your stream: a real person answers, and WhatsApp is usually the fastest route.
Best for setup help and anything urgent. Message +44 7862 603214 with a short description of the problem and the device you are using.
Best for billing questions, refund requests and anything you want in writing. Write to [email protected] from the address you used when ordering.
Most setup questions are answered in the streaming guide, the setup tutorial and the FAQ.
Including these details in your first message usually means the problem is solved in one reply.
It is in the confirmation email. For a free pass, the email address you used is enough.
For example a 4K streaming stick, a smart television or a tablet, and the name of the player app.
An error message, a spinning wheel or a black screen, and whether it happens on every channel or only some.
Wi-Fi or Ethernet, and a rough download speed if you have run a speed test.
Our privacy policy explains how we handle your details, the terms of service set out fair use, and the refund policy covers the 24-hour pass and the 7-day guarantee on paid passes.